Universal Clamps® will further be referred to as the Company.


Company warrants, for a period of ten (10) years following delivery of its products, that the products will be free of material defects.  Customer’s remedy under this warranty is limited to: (1) furnishing any product or part of the product, shipped freight prepaid by Customer, in whatever stage of fitting and/or finishing it was in when originally supplied by the Company; or (2) refund the price received by the Company for any product. The purchase price of the product shall be the maximum liability of the Company. The Company reserves the right to determine whether or not a defect exists for which it is responsible under this warranty.


All warranties (whether product of installation) are conditioned on and shall apply only if the following conditions are fully met:

a)      The products must have been installed and constructed either by the Company or by a fully qualified installation professional strictly in accordance with the plans, drawings, specifications and instructions of the Company;

b)      Timely payment in full of all outstanding balances due for the project.

c)       The Company receives completed project photos and completed end-user information (warranty certification) within sixty (60) days of delivery of product.  The Company reserves the right to request additional photos for verification.  Please be advised that the Company’s receipt and acceptance of the photos does not constitute its inspection of the installation or its confirmation of the quality of the installation.  The Company also reserves the right to utilize photos for marketing and training purposes.

d)      All recommended cleaning, use and maintenance instructions must be followed by the Customer and/or other responsible parties.

e)      The original Customer must notify the Company of the claimed defect within thirty (30) days of the defect occurring by writing to Warranty Department,

329 S Tulphehocken St, Pine Grove, PA 17963 or reels@irtreels.com (with “subject” line indicating “Warranty Claim”) and receive written acknowledgement of the claim;

f)       Upon claim acknowledgement and written direction from the Company, the Customer will return the alleged defective part, material, or product to the Company (or location designated by the Company), with the shipping charges prepaid by the Customer.

g)      The product must be made available for inspection by the Company before removal, repair or alteration;

h)      The warranty may be transferable one time from original Customer to a third party of its choosing, as a matter of exception.  Otherwise, only the original Customer has warranty rights.  The Company must be notified, in writing, within thirty (30) days of the transfer of the warranty to remain valid.  In addition, the Company must acknowledge the transfer in written format within fifteen (15) days of notification;

i)        When evaluating product for suitability, Customer must refer to Company’s engineering department for results of tested load values.  The application of loads in excess of the certified test results will void warranty.

j)        The purchaser acknowledges that the Company does not determine suitability of the product for the project specific application or site conditions. Customer must rely on their own design professionals for determining suitability of the Company’s product.

The Company’s warranty will be void for any projects/claims not meeting the listed criteria.


This LIMITED WARRANTY (whether product or installation) does not cover:

a)      installation of the product by others or damage caused by the product’s performance;

b)      non-Company products;

c)      problems caused by improper storage, handling, installation, waterproofing, finishing (including, but not limited to, not finishing all sides of wood products in a timely manner or finishing wood in dark colors), use, locking, modification, or maintenance;

d)      products specifically excluded from warranty, such as products with special configurations or oversized products;

e)      Acts of God;

f)       products subjected to conditions outside their design limitations;

g)      brasion;

h)      damage caused by acid rain, salt spray or other corrosive elements; tarnish or corrosion to hardware finishes or problems caused by high humidity (condensation and frost);

i)        damage due to reasonable or improper maintenance or installation;

j)        damage incurred by the performance of the goods or damages or defects resulting from misuse, accident, alteration, negligence or lack of reasonable and proper maintenance;

Replacement products will be the closest equivalent current product and may not exactly match the original. The warranty on any replacement product will extend only for the balance of the original warranty period.

The warranty does not cover labor costs to install the product or replacement part, nor does it cover delays or construction costs or late or damaged delivery. This warranty does not cover loss of time, lost profits, inconvenience, or loss of use of the product or any parts.  Any claims or losses not expressly covered by this warranty, including incidental and consequential damages, are excluded.

All components not fabricated by the Company are limited to the warranty provided by the manufacturer of those components.  THOSE WARRANTIES SUPERSEDE ANY WARRANTY PROVIDED HEREIN BY THE COMPANY. The Company does not warrant any installation labor provided by others.

The Company does not authorize any individual, dealer or distributor to create for the Company any liability or obligation in regard to the products that it sells, except as expressly stated in this warranty.  Except as set forth in the description and specifications of the product or prohibited by law, there are no other representations, warranties, conditions or guarantees, express or implied, extended by the Company with respect to the products sold or any of its associated plans, drawings or specifications used in connection with the Customer’s order.  THE COMPANY MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED.  THE WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE, TOGETHER WITH ALL OTHER IMPLIED WARRANTIES, ARE EXCLUDED.


Any action or breach of contract or breach of warranty must be commenced by Customer within one (1) year after the cause of action has accrued.

This Limited Warranty is governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, notwithstanding any conflict of laws and rules.  The Court of Common Pleas of Schuylkill County, Pennsylvania, shall be the sole and exclusive jurisdiction for litigating any warranty claims of the Customer.